What Should I Do If My KYC Verification Failed on WEEX?
KYC
Use Cases
FAQ
By: WEEX|2025-06-19 16:00:00
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Common reasons for KYC verification failure include:
- The submitted information does not match your ID documents
- The ID has already been used for another account
- The uploaded photos do not meet the verification requirements
- You are under 18 years old
If your situation matches any of the above, please ensure your documents meet the requirements and re-upload them.
If none of these apply, please contact our support team or use the live chat at the bottom-right corner of the website. Provide your UID / phone number / email (any one is sufficient).
Check our quick guide here to learn how to verify KYC on WEEX Exchange.
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